PBG Privacy Policy

Last Updated: April 23, 2026.

1. Scope

This Privacy Policy describes how PBG and its affiliates operating under the PBG brand (“PBG”, “we”, “us”, or “our”) collect, use, disclose, store, and otherwise process Personal Information in connection with:

  • pbg.io and any related websites, landing pages, interfaces, applications, and services that link to this Privacy Policy;
  • communications with us, including support requests, business inquiries, newsletter subscriptions, and weekly report subscriptions;
  • wallet-connect features, onboarding flows, eligibility processes, and any product or service made available through the Platform; and
  • any other interaction in which this Privacy Policy is made available or referenced.

If a specific product, service, offering, onboarding flow, or jurisdiction is governed by a separate privacy notice, supplement, or disclosure, that document will apply in addition to this Privacy Policy and will control to the extent of any inconsistency.

For privacy-related inquiries regarding the Platform, please contact:
main@pbg.capital

2. Personal Information We Collect

We collect Personal Information that is reasonably necessary and proportionate to operate the Platform, provide requested services, communicate with users, protect the integrity of our operations, comply with legal obligations, and improve the user experience.

2.1 Information You Provide Directly

Depending on how you interact with PBG, we may collect:

  • your name, company name, job title, and contact details;
  • your email address, phone number, mailing address, and jurisdiction;
  • information submitted through contact forms, support requests, newsletter sign-ups, report subscriptions, or business inquiries;
  • wallet addresses or blockchain identifiers that you choose to connect or provide;
  • communications, messages, and support correspondence;
  • onboarding, eligibility, or compliance-related information, where applicable to a particular product or service;
  • marketing and communication preferences; and
  • any other information you voluntarily provide to us.

2.2 Information Collected Automatically

When you access or use the Platform, we may automatically collect:

  • IP address, device identifiers, browser type, operating system, language settings, and session data;
  • referral URLs, page views, timestamps, clickstream data, and interaction events;
  • usage metrics, diagnostics, crash information, and performance data;
  • approximate geolocation derived from IP address; and
  • cookie identifiers, pixels, tags, and similar technologies used for authentication, analytics, personalization, and campaign measurement.

2.3 Information from Third Parties

We may receive information from third parties, including:

  • analytics, marketing, and advertising providers;
  • CRM, email delivery, and support providers;
  • fraud prevention, sanctions-screening, and compliance vendors, where applicable;
  • social media, authentication, or communication tools, if you interact with us through them;
  • professional advisors and business partners; and
  • public blockchain networks and public sources.

3. Off-Chain Data We Control

Certain Personal Information is processed in systems operated by PBG or by service providers acting on our behalf. This may include contact details, support requests, newsletter subscriptions, communication records, analytics data, cookies, logs, onboarding inputs, and compliance-related information where applicable.

These off-chain records are the category of information over which PBG generally exercises more direct operational control. Subject to applicable law, these records may be updated, corrected, deleted, restricted, or retained according to our internal policies, legal obligations, and operational requirements.

4. On-Chain and Public Infrastructure Limitations

If you connect a wallet or interact with blockchain-based features, wallet addresses, transaction data, hashes, public metadata, and related identifiers may be visible on distributed ledger networks and may remain publicly accessible indefinitely.

You acknowledge and understand that:

  • deleting or modifying off-chain records maintained by PBG does not remove data already written to a public blockchain;
  • wallet addresses, transaction histories, delegation-related identifiers, and interaction patterns may be analyzed by third parties and may become linkable to an individual when combined with other data;
  • PBG does not control independent wallet providers, explorers, validators, node operators, RPC services, or public blockchain analytics providers; and
  • users should avoid including personal data in transaction metadata or other public on-chain fields.

Even where PBG does not directly publish your identity, blockchain activity may be inferred, associated, or analyzed by third parties.

5. How We Use Personal Information

We may use Personal Information for the following purposes:

5.1 Necessary Purposes

We process Personal Information where reasonably necessary to:

  • operate, maintain, and secure the Platform;
  • provide requested services, support, and communications;
  • enable wallet-connect features, onboarding flows, eligibility processes, and product access workflows;
  • prevent fraud, misuse, unauthorized access, money laundering, sanctions violations, and other unlawful conduct;
  • comply with legal, tax, regulatory, accounting, and compliance obligations;
  • maintain records, respond to legal process, and protect our rights and interests; and
  • administer our relationship with you.

5.2 Secondary Purposes

Where permitted by law, we may also process Personal Information to:

  • send newsletters, weekly reports, market updates, product communications, and research content;
  • analyze usage trends and improve the Platform;
  • measure campaign effectiveness and business development activity;
  • support internal research, diagnostics, and service enhancement; and
  • personalize user experience and communications.

Where required by law, you may object to or withdraw consent for secondary processing.

6. Legal Bases for Processing

Where applicable under relevant data protection laws, we rely on one or more of the following legal bases:

  • performance of a contract or steps taken at your request before entering into a contract;
  • compliance with a legal obligation;
  • our legitimate interests, including platform security, fraud prevention, governance, service improvement, and business operations;
  • your consent, where required by law; and
  • the establishment, exercise, or defense of legal claims.

7. Cookies and Similar Technologies

We use cookies and similar technologies for:

  • strictly necessary functions, including authentication and security;
  • functional purposes, including remembering preferences and improving usability;
  • analytics, including measuring traffic, engagement, and performance; and
  • advertising and campaign measurement, where permitted and applicable.

Depending on how the Platform is configured, these technologies may be provided by PBG or by third-party vendors that support analytics, communications, campaign performance, and user engagement measurement.

You may control cookies through your browser settings and, where available, through our cookie preferences tools. Disabling certain cookies may affect site functionality. Additional details may be provided in a separate Cookie Notice.

8. How We Disclose Personal Information

We may disclose Personal Information to the following categories of recipients, subject to applicable law:

8.1 Affiliates and Group Companies

For governance, administration, support, compliance, reporting, and service delivery.

8.2 Service Providers

Including hosting providers, cloud infrastructure vendors, analytics providers, CRM and email delivery providers, customer support tools, cybersecurity providers, fraud prevention vendors, and compliance providers.

8.3 Professional Advisors

Including legal, tax, accounting, audit, and other advisors.

8.4 Business Transfers

In connection with any merger, acquisition, restructuring, financing, sale of assets, or similar transaction, subject to appropriate safeguards.

8.5 Legal and Regulatory Disclosures

Where required or appropriate to comply with law, respond to legal process, protect rights and safety, enforce our terms, or address fraud, abuse, sanctions, or security issues.

8.6 Public Blockchain Infrastructure

Where you use blockchain-based functionality, certain transaction-related data may be broadcast to public blockchains or disclosed to blockchain infrastructure providers, wallet services, validators, explorers, RPC services, or analytics tools as necessary for the operation of such functionality.

We do not sell Personal Information in the ordinary sense of exchanging it for money. Depending on the technology used and the jurisdiction involved, certain disclosures to analytics or advertising partners may be treated differently under applicable law.

9. International Transfers

Your Personal Information may be processed in jurisdictions other than your own. Where required by law, we implement appropriate safeguards for cross-border transfers, including contractual protections or other lawful mechanisms recognized under applicable law.

You may contact us at main@pbg.capital for additional information regarding cross-border processing arrangements.

10. Data Retention

We retain Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain records, comply with legal and compliance obligations, resolve disputes, enforce agreements, and protect our business.

Retention periods may vary depending on the category of information and the operational context in which it was collected. For example:

  • contact and inquiry records may be retained as reasonably necessary to respond, follow up, and maintain business records;
  • newsletter and report subscription information may be retained until you unsubscribe or until it is no longer operationally necessary;
  • support communications may be retained as reasonably necessary for service, recordkeeping, and dispute handling;
  • analytics and security logs may be retained as reasonably necessary for performance monitoring, abuse prevention, and compliance; and
  • public blockchain data may remain accessible indefinitely due to the nature of distributed ledger technology.

11. Data Security

We maintain administrative, technical, and organizational safeguards designed to protect Personal Information against unauthorized access, misuse, loss, alteration, and disclosure. These measures may include access controls, vendor diligence, internal governance procedures, monitoring, and encryption where appropriate.

No system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the security of your devices, credentials, and wallet access mechanisms.

12. Your Rights

Depending on your jurisdiction, you may have some or all of the following rights:

  • access to Personal Information we hold about you;
  • correction or rectification of inaccurate information;
  • deletion or erasure, subject to legal limitations;
  • objection to or restriction of certain processing;
  • withdrawal of consent where processing is based on consent;
  • data portability where applicable;
  • opt-out from marketing communications; and
  • non-discrimination for exercising applicable privacy rights.

Where applicable under Mexican law, you may also request Access, Rectification, Cancellation, or Opposition with respect to your Personal Information, subject to legal requirements and exceptions.

To exercise your rights, please contact main@pbg.capital and provide sufficient information for us to verify your identity and understand your request.

We may:

  • request additional information reasonably necessary to verify your identity;
  • ask for clarification if the request is incomplete or ambiguous;
  • limit, defer, or deny a request where permitted by applicable law; and
  • retain certain information where required for legal, compliance, security, or recordkeeping purposes.

Please note that rights requests relating to off-chain records may be handled differently from requests involving public blockchain data, which may not be deleted, altered, or fully controlled by PBG.

13. Marketing Communications

You may opt out of marketing emails at any time by using the unsubscribe link included in our communications or by contacting main@pbg.capital. We may still send non-promotional messages relating to support, legal notices, account matters, product access, or service operations.

14. Third-Party Sites and Services

The Platform may contain links to third-party websites, wallets, social media platforms, custodians, payment services, or other external providers. We are not responsible for the privacy, security, or content practices of those third parties. Their own terms and privacy notices apply.

15. Children’s Privacy

The Platform is not directed to children, and we do not knowingly collect Personal Information from individuals under 18 years of age or the age of majority in their jurisdiction. If you believe that a minor has provided Personal Information to us, please contact us so that we may take appropriate action.

16. Automated Processing

PBG may use automated tools for security monitoring, fraud prevention, sanctions screening, analytics, communications management, and operational administration. Where required by law, additional information regarding materially relevant automated decision-making will be provided in the applicable context.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on the Platform with the revised effective date. Where required by law, we will provide additional notice of material changes.

18. Contact Us

For privacy questions, rights requests, or complaints regarding the Platform, please contact:

Email: main@pbg.capital
Support: pbg.io/help-and-support/